Conditions for Returns/Exchanges:
- Perfume consumption exceeding 5% and instances of change of mind or customer error will not qualify for a refund or exchange.
- The product exchange dispatch may take 5 to 10 days (excluded holidays).
- The 7-day return window will commence from the Delivery Date.
- Ensure to inspect your order upon parcel receipt. Contact us immediately for any wrong, damaged, or defective products.
- Customized items are exempt from our return and exchange policy.
- Once the return is received, it will undergo inspection and verification for the refund process within 48 working hours.
- Pack of 2ml, 5ml & 10ml are not refundable.
- Customized Orders can be priced extra, please confirm the price first.
- Sale items are non-refundable, only exchangeable.
