Refund policy

At Elegantra, your satisfaction with our products is our priority. If, for some reason, you are not completely satisfied with your purchase, we offer a hassle-free 100% return or exchange within 30 days from the date of delivery.

Conditions for Returns/Exchanges:

• Perfume consumption exceeding 15% and instances of change of mind or customer error will not qualify for a refund or exchange.
• The product exchange dispatch may take 4 to 6 days (excluding holidays).
  
• Please inspect your order upon receipt of the parcel. Contact us immediately for any wrong, damaged, or defective products.
• Customized items are exempt from our return and exchange policy.
• Once the return is received, it will undergo inspection and verification for the refund process within 48 working hours.
• Pack of 2ml, 5ml & 10ml are not refundable.
• Customized Orders can be priced extra, please confirm the price first.